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Delivery policy and arrival times

Online Shop Orders

We ship coffee beans within Brasil and internationally.

All prices are shown in Brazilian Real (BRL).

Orders over R$150.00 have free shipping within Brasil.
You can choose either Standard or Express shipping—costs are displayed during checkout and depend on the total weight and destination. 

If you’re interested in knowing the estimated delivery times, you send us an email and we will send you a tracking number

Free local pick-up

Local customers can collect orders from our cafe with no additional shipping fees. You can select this option and specify the location during checkout.

All local pick-up orders can be collected within 3 weeks from the collection date (as specified in your order confirmation email). After that period, we consider any uncollected orders abandoned, and these cannot be replaced or refunded.

Mondays are roasting and shipping days

All retail coffees are roasted on demand and sent every Monday (or Tuesday if it’s a bank holiday). This means that if you place your online order anytime during the week, it’ll be roasted and shipped the following Monday. The cut-off time to have your order included in the following week’s batch is each Sunday at 11.59 pm AEDT. Sometimes, we may be able to fulfil your order on a different day, but that will depend on whether the coffee and gear you want are available off our shelves.

 

International duties and taxes

When you place an international order, you are responsible for any duties and taxes and any return fees/charges/taxes/duties as a result of an unclaimed or uncollected parcel. Duties and taxes are set by the Customs Authority of the destination country and vary depending on them—please check with your national body to check if these apply to you.

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